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If you cannot find the information in our Frequently Asked Questions, we invite you to contact our team

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Customer service by phone

Contact us direct by 

Phone: +30 26950 41480

Office opening hours

Monday to Sunday: 09:00–17:00 (GMT+02:00)


If I need to cancel my booking will I pay a cancellation fee?

Cancellation policy varies from room to room. Usually you can cancel or change your booking up to 24 hours prior to arrival time. You can check what a hotel’s policy is, and whether they will charge a cancellation fee, under ‘Hotel Policies’. This information is also included in your confirmation email. Please note that non-refundable and other ‘special deal’ rooms may have a different policy.

Where can I find the cancellation policy of the hotel?

Room-specific cancellation information is included in the segment Hotel Policies in the page of each accommodation and under Terms & Conditions.

Can I cancel or change a special deal or Non Refundable booking?

It is not possible to change the dates of stay for ‘special deals’ and ‘Non-Refundable’ bookings because of their special low rates. If you choose to cancel reservations for these rooms, you may incur charges according to the hotel’s policy.

How do I know that my booking has been cancelled?

Once you have cancelled your reservation you should receive an email confirming the cancellation. Please check your inbox and spam/junk mail folders. If you don’t receive an email please contact us.

How do I know my reservation is confirmed?

After the 4 steps of the booking process you need to click on "make the reservation". You will then see a confirmation page with your reservation number, your booking is now confirmed. For future reference, please write or print your reservation number. You will receive an email confirmation on the email address provided during the reservation process. You can also view your confirmation via " My Booking".

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