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Best Rate Guarantee

We guarantee that for any hotel reservation made on Zantehotels4U.com, you will not find a lower room rate publicly available on the Internet for that same room type in the same hotel on the same date requested. If, having made a booking on a Zantehotels4U.com website, you should find a lower publicly available price, for the same room at the same hotel on the same date, elsewhere on the internet within 24 hours of booking, we will honour that rate. Terms and conditions apply and are detailed below.

Note: Claims can only be made online via the Best rate application form and must be made within 24 hours of booking.

 

Terms & Conditions

  1. The Best Rate Guarantee only applies in respect of a lower rate that is available for online booking. The lower online rate must be bookable when Zantehotels4U.com validates your claim, within the 24 hour period, screen shots will not be accepted as proof.
  2. The lower rate must be found online for an equivalent room at the same room type as booked through Zantehotels4U.com on the same check-in and check-out dates with the same description and booking conditions.
  3. The lower rate must be in the same currency.
  4. Zantehotels4U.com will only match the difference between our rate and the lower rate if your reservation through zantehotels4U.com is completed and not cancelled or the subject of a no-show.  
  5. If the claim is unsuccessful as it is not in accordance with our Best Rate Guarantee terms and conditions, our terms and conditions of booking, including the cancellation policy are still applicable.
  6. Best Rate Guarantee does not apply to rooms purchased through or in combination with membership rates, frequent stay, loyalty points or other "reward" type programs or special promotions of the hotel where the booking is made. Lower rates available through opaque sites where the exact hotel isn't known until after booking are also excluded from the guarantee.
  7. The Best Rate Guarantee does not apply to rates that are not generally available to the public over the Internet, including private rates, rates that are part of a package, corporate or travel agent rates, conference rates and any rates that are targeted towards a specific group of individuals and not the wider public.
  8. As hotels prices can change frequently, you must make your claim online via the Best rate application form but in any event within 24 hours of purchasing your hotel room through www.zantehotels4U.com.

 

To qualify for the Zantehotels4U.com Internet Price Promise, you must fulfil the following conditions

  1. Obtained a confirmed reservation and confirmation number by booking through Zantehotels4U.com
  2. Locate elsewhere on the Internet an available room at a lower room rate for the same room and bed type in the same hotel for the same dates   
  3. E-mail us your claim complying in full with the claims procedure below (the "Claim") within 24 hours of receipt of your confirmed reservation number.  
 
How do I make a claim?
  1.  Obtain your confirmation number of the reservation made on Zantehotels4U.com
  2. Complete your claim form online and return in full to us. Claim will be verified and we will endeavour to respond within 48 hours.

 

Claim must include the following

  1. Full web address of website where the lower rate has appeared
  2. Zantehotels4U.com Confirmation/ Reservation number
  3. The price offered by the competing website
  4. Your Full Contact details , email address & telephone number.

Best Rate Guarantee Form

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